Cookie Preferences

Cookies Policy (last updated on 23rd January 2026)

JCB Service (hereinafter “JCB”, “us”, or “we”) uses cookies, web beacons, mobile identifiers, tracking URLs, log data, and other similar technology (collectively “Cookies”) to help provide, improve, and protect the Platform. We place Cookies on your device, including mobile device, in accordance with your preference set on our cookie consent banner. We may collect your device IP address, information about your device’s operating system, location information, and other similar information. This policy explains how Cookies are used when you visit or access the Platform.

1.     What are Cookies?

Cookies are small data files that are downloaded to your browser or hard drive of your device when you visit a website or app and are then retransmitted to the site the next time you visit. These cookies allow us to distinguish your browser from that of other users of our website and remember information so that information doesn’t have to be repeatedly provided. A cookie file may capture and remember certain information which websites use to recognize your device and track the pages you have visited. A cookie cannot read data off your hard disk or read cookie files created by other websites. You have choices in relation to the Cookies which are used. In many cases, the information collected through these Cookies is processed in a non-identifiable manner. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

2.     Why do we use Cookies?

Cookies remember your preferences on our Platform and improve your user experience. They can also help to ensure that the content and advertisements you see on the Platform are more relevant to you and your interests. In addition, cookies can help us monitor the performance of our Platform, analyze the use of our Platform, facilitate/track your navigation pattern and interactions on our Platform, and enable support analytics, research and service development. We also use Cookies to help us compile aggregated and anonymized data about the traffic on the Platform so that we can offer better experiences in the future.

3.     What types of data do we collect?

We collect certain personal information using Cookies, and these include:

(a)  login details such as your username and password;

(b)  your device’s IP address;

(c)  the location of your device;

(d)  device and hardware information;

(e)  information about your device’s operating system and software;

(f)   information on how you use the Platform including duration of your visit and content interaction;

(g)  metrics such as application usage, connectivity data, and any errors or failures; and

(h)  page response times, download errors, page interaction information (such as scrolling, clicks and mouse-overs).

4.     What types of Cookies do we use?

There are different types of cookies and functions vary depending on their characteristics. They also stay on the device for different periods of time. 

Cookies created and stored directly by us are called first-party cookies. We also use third-party cookies, which are cookies from a different domain, more information of which is below.

We use the following Cookies:

Cookie Preferences

We use essential cookies to record your acceptance, declining or management of the use of cookies on our site. We also use cookies to test if your browser is set to allow cookies. 

Essential

Essential cookies are mainly technical cookies and are necessary to enable core features of the Platform to work properly, such as helping authenticate your account for secure and continued log-in, balance website traffic, allowing images to load, allowing you to select your cookie preferences and store your acceptance. These Cookies are essential for the Platform to function properly, and it is not possible to refuse these Cookies. These cookies range from session cookies which time out at the end of a session or persistent cookies which stay on your device after your browser has been closed for a period of up to twelve (12) months (for example to enable your preferences to be).

Functional cookies

These are cookies that are required for our Platform to work efficiently and to recognise you when you return to our site so that we can remember your preferences and settings and personalise our content for you to provide a better customer experience and ease of use of our Platform. They include, for example, cookies that enable you to browse, keep track of items stored in your shopping basket, shop through the Platform and choose currency and language preferences. They also seek to improve security and prevent fraudulent activity. They also collect information about how users access and move through the site so that we can make the site better. These expire between 14 days and 1 year following the end of your session. You may choose to refuse these Cookies in our cookie consent banner or disable them in the settings.

Analytical or performance cookies

These analytical cookies are used to recognise different new and returning visitors and count the number of visitors to the site and to see how visitors use our site and move around it when they are using it. The performance cookies also measure the performance of the site and its various pages and help us to fix any errors. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, the pages they have visited on the site and where visitors have come to the site from, and the performance of pages. This allows us to make improvements to the site by understanding how people use it and the user experience. They do not track your browsing activity on other websites. Certain of these cookies do remain on your browser after the end of a session for varying periods of between 1 month and 14 months.

Third party cookies: targeted advertising and social networking

Other third parties (for example, advertising networks, providers of external services like web traffic analysis services and social media and other website providers such as Facebook, youtube, Google and Bing that you may use to share links from the Platform or otherwise interact with the Platform (for example, via widgets such as the ‘like’ button or by viewing an embedded video) may place cookies on your computer to enable integration of social media functions, for analytical or performance tracking and for targeted advertising purposes (by using information about your visits to our Platform and other websites in order to provide relevant advertisements about goods and services that you may be interested in). JCB does not have any control over these cookies. You can turn them off but not through us. We are not responsible for Cookies that such third-parties may use and this policy does not deal with them. We neither control how such services/websites collect information about you, nor whether or how they may track you or may activate their own cookies on your device. You should read their respective privacy and cookie policies carefully to find out what happens to any data that these services collect. 

5.     How to manage Cookies?

When you visit the Platform, a cookie consent banner will appear giving you the option to set your preferences, and accept all Cookies or reject all non-essential Cookies. This message may also appear in the event that we change any cookies in use that have a bearing on this policy. At this point only ‘essential cookies’ are in use as we do not require your consent to use of those cookies. You have full control over your Cookie preferences and can update them at any time through the settings provided using the cookie preference button at the bottom of the page. By clicking to ‘accept’ you signify that you understand and agree to the use of all cookies, as further described in this policy. By clicking ‘decline’ only the use of ‘essential cookies’ shall remain and you can’t turn them off within our systems unless your change your browser settings.   We will only use ‘strictly necessary cookies’ unless you have given your prior consent to use of other cookies. Once you have interacted with our messages your preferences will remain valid for a period of twelve (12) months.  

You may also disable or delete cookies from your browser settings. If you are accessing the Platform through a mobile device, you can also update your privacy settings on your device. Please know that if you choose to delete or block our Cookies, you may lose the ability to save certain preferences or access credentials such as username and password, and have to re-enter them each time. Further, if you disable functional cookies, you may be prevented from using certain features of the Platform, it may take more time to work and may not receive personalized or desired results. However, this will not impact your basic access to the Platform.

General

We may edit this policy from time to time. Please check this policy regularly for any changes.

Further information about how we use your information and details of how to contact us with any questions regarding our use of cookies is available in our Privacy Policy.