Frequently Asked Questions (FAQ's)

All

Account

Returns

Order

Payment

Product

Support

Dealer

Complaints

Delivery

How do I close my account?

What should I do if I forget my password?

How can I update my account information?

Can I pay via account with my dealer?

How do I change my email address?

Can I have multiple users under one account?

I would like to make a complaint.

I'm not happy about how my complaint has been handled.

Who is my local dealer?

When will my part be delivered?

What delivery options are there?

Is there a minimum order value?

Do you offer bulk buy discounts?

How do I find my order number?

Am I able to cancel or modify an order after placing it?

Can I collect my order from my local dealer?

Why can't I arrange delivery?

How do I track my order?

Can I reorder a previous purchase?

What happens if I order the wrong part?

How can I request a part that’s out of stock?

What payment methods are accepted?

How do I see a VAT receipt?

What if the part I want isn't showing on the site?

What warranty do my parts come with?

Why can't I find the part I'm looking for?

How do I know if a part is genuine?

Where can I see technical specifications for a part?

Are remanufactured JCB parts available?

How long do I have to return my order?

How can I check the status of my return?

What is the return policy?

How do I initiate a return?

Are return shipping costs to my dealer covered?

How do I contact customer support?

Can I speak to someone directly?

Where can I find product manuals or documentation?