Terms & Conditions

Terms & Conditions for Parts Online (last updated 18.09.2025)

1.             ABOUT US

1.1.            The domain name and the website ‘JCB Parts Online’ (collectively the “Platform”) are owned, operated and maintained by J.C.B. Service, a company registered in England and Wales with company number 564955 with its registered office at B Lakeside Works, Rocester, Uttoxeter, Staffordshire, ST14 5JP. Our VAT number is 125 6945 54. Our main trading address is J.C.B. Service, World Parts Centre, Waterloo Park, Beamhurst, Uttoxeter, Staffordshire ST14 5PA (hereinafter referred to as “we”, “us”, “our” or “Company” or “JCB” including its permitted assigns and successors).

1.2.            We provide the Platform to facilitate business-to-business (“B2B”) online wholesale trading of listed JCB manufactured, branded and/or approved products (“Products”) through JCB authorized third-party distributors and dealers (“Dealers”) to business entities (acting by itself or through their representatives) who are desirous of purchasing the Products and availing the Services (as defined subsequently) enabled through the Platform for their internal or commercial purposes only (“Buyers”).

1.3.            We do not sell the Products ourselves to the Buyers, or to individual customers for the purposes of personal consumption or in a business-to-consumer context, but provide Services including listing the offered Products, and enabling transactions between the Dealers and the Buyers through this Platform.

2.             WHAT ARE THESE TERMS?

2.1.            What these Terms cover? These terms and conditions along with any policy, guidelines, additional terms (such as those pertaining to promotions, special offers, discounts, etc.) or other document referred herein or as may be provided by us on the Platform, along with any amendments or modifications made to them from time-to-time are hereinafter referred to as “Terms”.

2.1.1.      Please note that with respect to Dealers as Users of the Platform, these Terms form an integral part of the offline or other electronic contracts and other terms agreed upon between the Dealers and JCB (“Dealer Contract”), and should there be a conflict between the covenants contained in the Dealer Contract and these Terms, the conflicting covenant of the Dealer Contract shall prevail over these Terms only to the extent relevant for the limited scope of the Dealer Contract and not otherwise. 

2.1.2.      These Terms provide you with information about us, the Platform, the Products, and other terms and conditions as applicable for your access/use of the Platform, availing of Services enabled through the Platform, and transacting with the Dealers for purchasing the Products.

2.1.3.      The Terms constitute an electronic record, are generated by a computer system, and do not require any physical or digital signatures.

2.2.            Why should you read them? As a condition for access/use of the Platform and availing the Services, you are obligated to peruse and understand these Terms.

2.2.1.      Upon your acceptance of these Terms by providing consent, and the continued use of and access to the Platform in any manner (including visiting the Platform, proceeding to place an Order or registering to create an User Account (as defined subsequently)), or providing any information on the Platform, you represent that you have read and understood the Terms, are volitionally signifying your consent, and are bound by these Terms which constitute a valid and binding contract between you and us. If you do not agree to these Terms, you must not use the Platform.

2.2.2.      You agree and acknowledge that we retain an unconditional right to modify or amend the Terms or to replace wholly or in part these Terms and you can determine when these Terms were last modified by referred to the “Last Updated” legend above. You can access the latest version of the Terms on the Platform, and your continued use of and access to the Platform after such revisions shall signify your consent to such amendments and modifications. In the event that the modified Terms are unacceptable to you, you should discontinue using and accessing the Platform.

2.2.3.      You may print a copy of these Terms or save them to your computer for your future reference.

2.3.            What these terms do not cover? You acknowledge that you will be using the Platform for directly transacting with and purchasing the Products and availing other related services such as delivery and shipment of the Products from the Dealers enlisted on the Platform. Consequently, and except to the extent expressly provided herein, these Terms do not cover the terms and conditions of your transaction and contract with the Dealers, any supply related services provided by the Dealer, or other related aspects including how the process any personal data provided by you or their privacy practices (“Dealer Terms”). Dealer Terms are shown for each Dealer on their relevant page on the Platform or during the Order process and are determined by the relevant Dealer. Once you choose to contract with a Dealer through the Platform, the relevant Dealer Terms shall apply in relation to the concluded contract between you and the Dealer. In the event of any conflict between these Terms and the Dealer Terms, these Terms shall prevail.

2.4.            Other Applicable Conditions: These Terms refer to the following additional terms, which also apply to your use of the Platform: (a) JCB’s Privacy Policy which sets out the terms on which we process any personal data/information we collect from you, or that you provide to us; and (b) JCB’s Cookie Policy which sets out information about the cookies used on our Platform. Your acceptance to these Terms as indicated earlier will signify your consent to the Privacy Policy and Cookie Policy.

2.5.            The Platform and the Services enabled through it are offered and intended for use in UK only. We do not intend to offer, or offer, the Platform and the Services for access and use in any other jurisdiction.

PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM OR THE SERVICES PROVIDED BY THE PLATFORM OR JCB.

3.             DEFINITIONS

3.1.            Capitalized terms used in these Terms shall have the meaning ascribed to them herein, and where not defined, shall have meaning as understood in general parlance.

3.2.            “Applicable Law” shall mean any national, local, foreign, international, multinational statute or other law, treaty, code, enactment, regulation, ordinance, rule, judgment, notification, direction, order, decree, bye-law, approval of any governmental authority, directive, guideline, policy, requirement or other governmental restriction or any similar form of decision of or determination by, or any interpretation or administration having the force of law of any of the foregoing by any Governmental Authority having jurisdiction over the matter in question, whether in effect as of the date of this Terms or at any time thereafter;

3.3.            “Buyer” shall mean the business entity (acting on its own through its representatives) who accesses or uses or transacts on the Platform and avails Services for their internal use or for a commercial purpose only.

3.4.            “Order(s)” shall mean order placed by Buyer for purchasing Products from the Dealer on the Platform.

3.5.            “Order Detail(s)” shall mean the details relating to the Order, including without limitation, the description of Products, details of the Dealer and the Buyer, date of order placement, total amount payable by the Buyer, estimated delivery date, mode of payment, unique order number (AWB number) etc.

3.6.            “Platform Content” shall mean any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Platform;

3.7.            “Product(s)” shall mean JCB manufactured, branded and/or approved products listed on the Platform and offered for resale by the Dealers as an independent principal to the Buyers.

3.8.            “Person” shall mean any sole proprietor, firm, company, corporation, government, state or agency of state, or any association, trust, joint venture, consortium or partnership (whether or not having separate legal personality) or any other body corporate duly incorporated or validly existing.

3.9.            “Services” shall mean operating and maintaining the Platform to enable and facilitate B2B wholesale trading and related functionalities provided by JCB through the Platform, which includes: (a) enabling Buyers to discover and purchase Products; (b) facilitating Order placement and tracking of Products; (c) processing of payments (including payment which are processed through integrated third-party service providers); (d) offering credit and financing solutions in relation to Products; and/or (e) any additional services provided, offered or introduced by us to enhance business transactions on the Platform. For purposes of clarity, please note that operating and maintain the Platform for provision of the listed services shall be included within the ambit of Services in these Terms.

3.10.        “User” shall mean any Person accessing or using the Platform and will include visitors, Dealers, and Buyers.

3.11.        “User Content” shall mean any information, content or material of the User that is on the Platform.

4.             ELIGIBILITY

User must not use the Platform and its Services for their personal use and the Platform shall be used only for their internal business or commercial purposes. Your acceptance of the Terms imply and you represent and confirm that you have the capacity to enter into a legally binding contract. Persons who are “incompetent to contract” including without limitation, minors etc. are not eligible to access and/or use the Platform. Additionally, where acting on behalf of a Person as their representatives, you agree and represent that you are duly authorized in accordance with Applicable Laws by the Person for and on whose behalf, you are accessing and/or using the Platform, and such authorization specifically allows you to enter into and bind the Person contractually. The Company is relying on your undertaking and representation, and in the event of an anticipated or actual breach by you, the Company reserves the right to limit or stop your access and use of the Platform.  

5.             GUEST CHECK-OUT, USER ACCOUNT AND VERIFICATION

5.1.            Users may either register on the Platform by creating an account (“User Account”) or proceed via a guest checkout to access or avail the Services. While registering the User Account on the Platform or proceeding as a guest, you may be be required to furnish details about you and with respect to your business including without limitation, business name, type of business, trade registrations, retail permits, certifications, address, phone number, and/or any other information that we may require from you and may be required to confirm that the information that you have provided is true.

5.2.            Users opting to proceed with a User Account may choose a user identification code, one-time password, password or any other piece of information as part of our security and verification procedures for registration.

5.3.            Details about your User Account and passwords/codes/information for verification of the User Account must be treated by the User as confidential and login details must not be disclosed to any third party including any person within the same organization.

5.4.            The registration is only for use by the User who was granted such registration details. Rights to use the User Account and its credentials are not to be assigned or transferred to any other person. Registrations and subscriptions are not transferable and cannot be sold or traded. You are responsible for all use of your User Account and for ensuring that access to and use of your account complies fully with these Terms.

5.5.            You acknowledge and agree that any use of your User Account through your username, password and security information shall be deemed to be your actions which we may rely upon. You are solely responsible for protecting the confidentiality and security of your User Account and its credentials.

5.6.            We have the right to disable any user identification code or password or other credential, whether chosen by the User or allocated by us, at any time, and to terminate the right of the User to access the Platform if, in our reasonable opinion, the User has failed to comply with any of the provisions of these Terms. Further, we reserve the right to verify, approve, suspend, or reject any User Account at our discretion, including seeking additional information/documents for the purposes of verification.

5.7.            If you know or suspect that anyone other than you is aware of or has used or attempted to use your User Account or its credentials, you must promptly notify us on phone: 0800 633 5355 or via email: partsonline@jcb.com.

5.8.            We shall not be responsible or liable for any loss that you may incur as a result of someone else using your User Account and its credentials, with or without your knowledge.

5.9.            Users and/or their organizations are responsible for making all arrangements necessary for access to our Platform. You must provide all equipment and software necessary to connect to the Platform, including, but not limited to, a computer (with internet access) that is in working order and suitable for use in connection with the Platform.

6.             USER OBLIGATIONS

6.1.            Accurate information: You agree to provide and represent that all information provided to us at the time of accessing and using the Platform and in course of availing the Services, is true, accurate, current, and complete. Failure to do so is a breach of these Terms and may result in immediate termination of your User Account or prevent you from checking out as a guest. If you wish to update any information provided through the Platform, or unsubscribe or delete your User Account, notify us by phone: 0800 633 5355 or via email: partsonline@jcb.com.

6.2.            Not to misuse the Platform: You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful or otherwise use the Platform such that the whole or part of it becomes interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Platform is in any way impaired. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under Applicable Laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately. You must not use the Platform for any illegal purpose and must use the Platform in accordance with all relevant Applicable Laws. You must not use any robot, spider, scraper or other automated means to access the Platform for any purpose without our express written permission and must not bypass measures we may use now or in the future to prevent or restrict access to the Platform or certain information contained therein. You must not copy, transmit or otherwise distribute the Platform to any third party or otherwise disassemble or reverse engineer the Platform.

6.3.            Linking to our site: You may not link to any part of our Platform. Our Platform must not be framed on any other site.

6.4.            Restrictions on usage: Users agree and represents that while accessing and/or using the Platform and the Services, they shall not post or publish or transmit any content, text, graphic, material, opinion, expression, or any depiction that directly or indirectly by inference, interpretation or analogy:

(a)   contains, promotes or provokes violence, racism, abusive language, bigotry, hatred or harm of any kind including financial, social, cultural, or any other prejudice towards any individual or group or community;

(b)   is patently offensive;

(c)   contains, promotes, is derived or attributable to false, or misleading information, and illegal activities;

(d)   contains any link to adult/pornographic website/content;

(e)   contains any content that is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;

(f)    threatens public order, or causes incitement to commission of any offence or prevents investigation of any offence, or is insulting of any nation;

(g)   is harmful to minors (i.e., below the age of 18 years);

(h)   contains, or promotes, incites, provokes, induces any activity, language, content deemed unlawful, harmful or inappropriate by law;

(i)    creates a false identity, impersonates any person or entity, or falsely states or otherwise misrepresents itself as anybody else, or being affiliated with any other person or entity;

(j)    results in use of Platform for criminal or tortious activity, including but not limited to child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, sending of viruses or other harmful files, copyright or any other intellectual property infringement, or theft of trade secrets and confidential information;

(k)   uploads, posts, e-mails, transmits or otherwise makes available any content or initiates communication which include information that User does not have the right to disclose, or make available under any law or under contractual or other relationships (such as proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements), or which infringes or threatens to infringe any third party’s intellectual property rights;

(l)    uploads, posts, e-mails, transmits or otherwise makes available any unsolicited or unauthorized advertising, promotional material, junk mail, spam, chain letter, pyramid scheme or any other form of solicitation, including sending messages to people who do not know the User, or who are unlikely to recognize the User as a known contact, sending messages to distribution lists, newsgroups, or groups;

(m) disguises, deceives, or misleads the origin of any communication transmitted through the Platform, or knowingly or intentionally communicates any misinformation or information which is patently false or untrue or misleading in nature;

(n)   interferes with or disrupts the Platform services or servers or networks connected to the Platform, or disobeys any requirements, procedures, policies or regulations of networks connected to this Platform;

(o)   contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

(p)   interferes with another User’s access and use of the Platform, or any other individual’s use and enjoyment of similar services;

(q)   refers to any website or URL that, in our discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms;

(r)    displays on its website and/or the Platform, or use in connection with the Platform, any materials which in any way infringe the copyright, other intellectual property rights or proprietary rights of a third party or which may otherwise render the Platform liable to the payment of damages to any third party; or

(s)    is unlawful.

7.             PROCESSING OF PERSONAL INFORMATION:

When Users use the Platform, we may need to access User specific data including personal data, identity information, contacts, payment details, financial data, etc. Information provided by User during the registration process and thereafter, helps rendering of Services, offer relevant content, and customer service, and all such information shall be used and accessed as per the terms of our Privacy Policy. We store personal information by employing adequate security measures as required under applicable law. Personal information supplied to us while using the Platform shall be used by us in accordance with our Privacy Policy. Users must review our Privacy Policy which forms an integral part of these Terms before User continues to use or access the Platform.

Please note that we do not control or determine the privacy and data processing practices of the Dealers or any third party service provider with whom you interact on the Platform, and we shall not be liable or responsible for their actions or omissions that may impact your informational privacy rights. You are advised to peruse their privacy statements/policies to understand how they process your personal information. 

8.             PROVISION OF SERVICES

8.1.            Subject to Applicable Laws, we reserve the right to restrict access to or use of certain Services or features within the Services or any part of the Platform without any prior notice, and subject you to additional conditions at our discretion.

8.2.            In case where you avail services while accessing the Platform, that may be supported and/or provided by third party service providers such as integrated payment service providers or finances or insurers, for all such services, your contracting entity will be the concerned third party service provider(s), as the case may be; and JCB disclaims all liability for any action, omission, or claim that may arise pursuant to or be related to your use of services provided by such third party service provider(s).

8.3.            User agrees and confirms that JCB may charge fees, commission, or other charges for use of the certain features on the Platform and the Services. Any applicable fees, commission, or other charges, if any, shall be communicated to Users in advance.

8.4.            Further, you agree and confirm that any Services provided to you by JCB are on best efforts basis, and JCB may engage services of third party service provider(s) to facilitate such Services to you. We shall not in any manner be liable to you for failure or delay in providing the Services or for any temporary disablement, permanent discontinuance of the Services by us, or for any consequences resulting from such actions, or reasons that are beyond our reasonable control.

8.5.            User agrees and confirms that it shall comply with Applicable Laws and these Terms as well as any other policy made applicable to you by JCB while availing the Services. JCB may suspend or terminate User’s access for any violations, fraudulent activities, or misuse of the Platform.

8.6.            User acknowledges that the Services are being provided on a “as-is” and “as available” basis, and may be interrupted while browsing, transacting, using or uploading information on the Platform, or on account of maintenance activities, or due to circumstance beyond the reasonable control of JCB.

8.7.            JCB may at any time with or without notice, withdraw, terminate, and/or suspend any or part of the Services without cause or in case of any breach of the Terms by the User. In addition, termination of any or part of the Services shall not impact provision of other services or other business arrangement or agreements which the User may have entered with JCB.

8.8.            We do not: (i) adopt any unfair trade practices either on the Platform or otherwise with respect to the Services; or (ii) discriminate between Users of the same class or make any arbitrarily classification of the Users.

9.             FACILITATION FOR TRANSACTIONS BETWEEN DEALERS AND BUYERS

9.1.            About Products and Dealers: Products listed on the Platform are either manufactured directly or indirectly by or for JCB or imported by JCB from other JCB group entities or suppliers as original equipment manufacturers. However, offer and sale of the Products on the Platform are undertaken directly by the Dealers with the Buyers pursuant to the Dealer Terms, and the details about Dealers as well as the concerned Dealer Terms are provided in the respective Dealer page. You are required to peruse and understand details about the Dealers and the respective Dealer Terms before proceeding with the Order process. For additional details about Products that are imported or about Dealers, you can contact us at 0800 633 5355 or via email: partsonline@jcb.com.

9.2.            Order Process: Our Platform is set-up to guide you through the steps you need to take to place an Order with the Dealers. The Order process allows you to check and amend any errors before submitting your Order Details. Please take the time to read and check your Order Details at each page of the Order process. The Order fulfillment process is undertaken directly by the Dealers pursuant to their acceptance of your Order (as described subsequently), who own and control the inventory of the Products offered through our Platform. Hence, while we endeavor to make it only possible for a Buyer to Order a Product if it is in stock and available with the relevant Dealer, due to the nature of trade, there may be circumstances where an Order nonetheless proceeds even where the Dealer does not have the Product in stock. In such circumstances, the Dealer will enable you to cancel the Order without any cancellation charge although if there are any issues with this then please notify us by e-mail or phone at 0800 633 5355 or partsonline@jcb.com.

9.3.            Your offer to buy: When you confirm your Order by accepting the applicable Dealer Terms and pay for your Order through the Platform, you offer to buy the Products from the relevant Dealer as per the Dealer Terms including terms around refund, return, after sale support services, delivery, and other aspects for fulfillment of your Order, and more specifically, at the prices (including any delivery charges, applicable taxes, and other compulsory and voluntary charges that may apply to your purchase) indicated for the Product at the time of completing your Order Details on the Platform,. You are urged to peruse the pricing of your Product before paying for your Order.

9.4.            Acknowledgement of receipt of Order: After placing an Order with a Dealer on the Platform, you will receive electronic communication via your designated preference acknowledging that the Order has been received. However, please note that this does not mean that your Order has been accepted. The acceptance of your Order by the relevant Dealer will take place as described in the paragraph below.

9.5.            Acceptance of Order: The relevant Dealer will confirm the acceptance of your Order by sending you electronic communication that confirms that the Order has been accepted (“Order Confirmation”). The contract between you and the Dealer will only be formed when such Dealer sends you the Order Confirmation.

9.6.            If your Order cannot be accepted: If the Dealer is unable to supply you with the Product as per the Order Details for any reason including unavailability of stock with the Dealer, discontinuity of the Product, etc., we or the Dealer will inform you of this by electronic communication or by phone. In such scenario, no Order Confirmation will be provided, and your Order will not be processed. If you have already paid for the Products, the Dealer will refund you the full amount as per the refund policy of the concerned Dealer. Please note that refund policy of the concerned Dealer forms part of the Dealer Terms and you are required to read and understand the refund policy prior to placing an Order through the Platform.

10.         PAYMENT AND PRICES

10.1.        Where to find the price for the Product? The price of the Products and delivery charges will be as quoted on the Platform at the time you complete your Order and will be advised during the check-out process before you confirm your Order. This will include the total price of the Product along with a breakup showing the delivery charges, applicable taxes, and other compulsory and voluntary charges that may apply to your purchase.  Reasonable care will be taken to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite reasonable efforts, some of the Products on the site may be incorrectly priced, and you are required to seek remedy in such situation from the Dealer in accordance with the Dealer Terms.

10.2.        Modes of Payment: The Platform enables multiple secure payment options for your convenience, including credit cards, debit cards, net banking, UPI, and other digital wallets which are supported and provided by third party payment service providers. All transactions are processed through encrypted and PCI-DSS compliant gateways to ensure the highest level of security for your financial data. For any issues related to payment processing, cancellations, or refunds, you may contact our customer care support at 0800 633 5355 or via email: partsonline@jcb.com although as cancellations and refunds are the domain of the Dealer and subject to Dealer Terms your correspondence may be passed on to them.

10.3.        VAT charges: The price of a Product is VAT inclusive (where applicable) at the applicable current rate chargeable for the time being. Any tax liability arising from transactions undertaken on the Platform shall be borne by the User and the Company shall not provide any tax or legal advice.

10.4.        General Disclaimer: The Company reserves the right to modify or discontinue, temporarily or permanently suspend the transaction facility, with or without notice and we shall not be liable to Users for the same. Further, the Company reserves the right to refuse processing of any transaction on the Platform including questionable ones.

11.         ORDER MODIFICATION, RETURN, REFUND, EXCHANGE, WARRANTY, AND CANCELLATION:

11.1.   Order modifications or cancellations and requests for return, refunds or exchanges are not possible on the Platform following your placement of Order. Your ability to modify or cancel your Order or seek a return, refund or exchange will be dependent on the provisions of the Dealer Terms. Please liaise with the Dealer in the first instance   although if there are any issues with this then please notify us by e-mail or phone at 0800 633 5355 or via email: partsonline@jcb.com although as cancellations and refunds are the domain of the Dealer and subject to Dealer Terms your correspondence may be passed on to them.

11.2.   Each Dealer has its own warranty policy although shall provide no less than the manufacturers warranty.

11.3    For further details see return and warranty policy pages.

12.         DELIVERY

12.1.        Delivery locations: Delivery of Products is handled entirely by the respective Dealer as per their Dealer Terms. Delivery locations may vary depending on the Dealer fulfilling your Order, and details shall be provided either as part of the Order Confirmation or otherwise over electronic communication to you.  

12.2.        Delivery costs and methods: The delivery costs, and methods will be as set out during the Order process  and as confirmed in the Order Confirmation or as communicated otherwise through electronic communication to you.

12.3.        Delivery timeframe: Information regarding turnaround times are detailed in the relevant Dealer Terms. The timeline for delivery shall be set out in the Order Acceptance but are estimates only.

12.4.        Notification of dispatch: The relevant Dealer will notify you when your order has been dispatched/shipped to the delivery location. or are available for collection where a collection option, if any, has been chosen (“Dispatch Confirmation”).

13.         OTHER ASPECTS

13.1.        You may have contractual rights to terminate your contract with the Dealer as per the covenants in the Dealer Terms, and as such we disclaim any and all liability that may arise on account of termination of the Dealer Terms.

13.2.        We carefully vet all Dealers listed on the Platform and require them to comply with our terms, policies, and all applicable laws and regulations. This ensures that only authorized and responsible Dealers are permitted to offer Products through the Platform. If you have any questions or complaints about the Product, please contact the central customer support centre who will assist you with your complaint and liaise with appropriate dealer: 0800 633 5355 or via email: partsonline@jcb.com.

14.         COMMUNICATIONS BETWEEN US

14.1.    Writing includes electronic communication: When we refer, in these Terms, to "in writing" or “written”, this will include e-mail or other forms of electronic communication.

14.2.    How to contact us: For any complaints/grievances/discrepancies you may have while accessing or using the Platform, please contact our customer support centre on 0800 633 5355 or via email: partsonline@jcb.com in the first instance.. However, if you have concluded a contract with a Dealer through the Platform, then all complaints/grievances/discrepancies or any communication regarding any issues with such a contract should be raised with that Dealer through the contact information provided in the communication received from them and as detailed on the relevant Dealer page.  If, however, there is a reason why you need to contact us , then you can do so at 0800 633 5355 or via email: partsonline@jcb.com or by completing the contact form available on the Platform. Please note, where any such contact is regarding a specific contract with a Dealer, the correspondence will be passed to the Dealer with whom you have contracted. .

14.3.    How we contact you: By accepting these Terms, you consent to receive from us, all communications including notices, legally required disclosures, or other information in connection with the Platform (collectively “Notices”) electronically. The mobile number/registration data/ email ID/User’s account details through which the User registers with the Platform or completes the Order process with will be construed as you designated electronic address, and the Company will communicate with the User on their designated electronic address or phone number which will be deemed adequate service of Notice/electronic record.

14.4.    Electronic communication: For contractual purposes, you agree to electronic means of communication and you acknowledge that all Notices that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights

14.5.    Please note that any information, unsolicited suggestions, ideas or other submissions provided by you through the contact form, e-mail IDs provided, or any other medium of communication while accessing the Platform will be deemed not to be confidential and non-proprietary. By sending any information or material, you give the Company an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that the Company is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

15.         PLATFORM CONTENT AND ERRORS

15.1.        As available: We provide the Platform and Platform Content on an “as is” and “as available” basis. We do not represent or warrant that access to the Platform, or any part of it or any Platform Content, will be uninterrupted, reliable or fault free. Access to our Platform is permitted on a temporary basis. We reserve the right at our discretion at any time, with or without notice, to modify, suspend or discontinue all or any part of, temporarily or permanently, the Platform and shall not be liable to you for the same.

15.2.        Accuracy of Platform Content: Every effort is made to ensure that all the Platform Content is correct at the time of publishing. However, we make no, and expressly disclaim representations, warranties or guarantees of any kind, express or implied in respect of the Platform or the Platform Content. We accept no responsibility for any errors or omissions in the Platform Content and shall not notify you when any information has been amended. The Platform Content is provided for general information only and it is the Users’ responsibility to determine the fitness for purpose of parts for their requirements. If Users notice any obvious errors in information, contact 0800 633 5355 or via email: partsonline@jcb.com

15.3.        Products may vary from images: The images of the Products on the Platform are illustrative only. Although every effort is made to display the Products accurately, a device’s display may not accurately reflect the Products. Your Products may vary slightly from those images. Sometimes our images use props, and in these cases, the Product description or list clearly defines what is being advertised for purchase. We make every reasonable effort to maintain accuracy and transparency in all Product listings, and do not engage in any form of false or misleading advertising.

15.4.        Product packaging may vary: Product packaging may vary from that shown in images on our Platform.

15.5.        Changes: We reserve the right to make changes to the Platform Content at any time, without notice, to models, equipment and specifications including, without limitation, to reflect changes in relevant laws and regulatory requirements and to implement technical adjustments and improvements, for example to address a security threat.

15.6.        Viruses: We adopt industry-standard safety measures and best practices to keep the Platform secure and free from viruses, malware, and other defects. We are committed to protecting your data and maintaining the integrity of our systems, and we continuously monitor and update our infrastructure to safeguard against potential threats. However, despite our best efforts, we cannot guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

16.         LIABILITY

16.1.        Contractual Relationship: Our independent dealer network offers for sale the Products through the Platform. You acknowledge that we are not, under any circumstances, a party to any contract or arrangement entered into between yourself and any such Dealer for the purchase of Products and accordingly any issues with supply or the Products are a matter for you and the relevant Dealer. We accept no responsibility and give no warranty for any goods or services or information (including any prices) provided by a Dealer to you, any delay in the Dealer providing or failing to provide or make available Products or any negligent provision of Products or services. However, this shall not affect any manufacturer’s warranty we originally provided with Products which are JCB branded noting that any claims under such warranty should in any event be made to the Dealer.

16.2.        We expect the Buyers to have the necessary professional and technical skills, knowledge and qualifications, as well as the necessary equipment and tools, to determine the Product requirement for their machines and to be able to correctly install the Products purchased. Specific repair or maintenance operations must be performed with the appropriate specified equipment and tools, and replacement parts or components, as detailed in the appropriate manuals for the relevant Product. Any repair or maintenance operation undertaken on the basis of, as a result of or in connection with the technical information published on this Platform is performed under the sole responsibility of Buyers, and neither the Company nor any of its affiliated companies or any of its Dealers can be held liable for any bodily injury, damage to property, loss, expenses or any other damage, or any infringement to any laws or regulations as a result of any such repair or maintenance operation. When parts replacements are necessary, always use the same part number or equivalent parts.

16.3.        Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

16.4.        To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Platform or any content on it, whether express or implied.

16.5.        Unless directly attributable to any act or omission by us, we will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a)   use of, or inability to use our Platform and the Services; or

(b)   use of or reliance on any content displayed on our Platform; or

(c)   damage to computer systems or loss of data.

16.6.        Please note that we will not be liable for:

(a)   loss of profits, sales, business, or revenue;

(b)   business interruption;

(c)   loss of anticipated savings;

(d)   loss of business opportunity, goodwill or reputation; or

(e)   any indirect or consequential loss or damage.

16.7.        We make our best efforts and implement reasonable security measures to ensure that the Platform, and websites or external links accessible through the Platform do not contain viruses, malicious code, or any content that could harm your system. We regularly monitor and review this to maintain a safe and secure browsing experience for all Users. Notwithstanding this, we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform or to your downloading of any Platform Content on it, or on any website linked to it, despite our best efforts to prevent the same.

16.8.        We make our best efforts and implement reasonable safeguards to ensure that websites or external links accessible through the Platform do not contain any deceptive, misleading, false, unlawful, malicious, offensive, obscene, or otherwise harmful content. We regularly monitor linked content to maintain a safe and respectful browsing environment for all users. Notwithstanding this, we assume no responsibility for the content of websites linked on our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

16.9.        The Company is under no obligation to become involved in disputes between the Buyer and the Dealers. You release the Platform and the Company, its officers, employees, agents, personnel, successors, assigns, and other representatives from claims, damages, and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in relation to such disputes.

16.10.    Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any Products by Dealers to Buyers, which will be set out in the Dealer terms on the respective Dealer’s page. You are required to peruse and understand them before transacting with the Dealer.

17.         INTELLECTUAL PROPERTY RIGHTS

17.1.        Ownership: We are the owner or the licensee of all intellectual property rights in our Platform, the Services, and the Platform Content. These remain our sole property or are licensed by us and reproduced under the authority of their owner. Those works are protected by copyright laws and treaties around the world as well as other intellectual property protections under law, contract, and equity. All such rights are reserved. No User is granted any rights in any such copyright or other intellectual property rights on the Platform. 

17.2.        Permission to use: You may print off one copy, and may download extracts of any page(s) from our Platform for your personal use and you may draw the attention of others within your organisation to content posted on our Platform. Other than as expressly referred to, no content may be reproduced, copied, published, transmitted, modified or distributed in any way or form (except as may be required by law) and it is not permitted to create an electronic or manual database of any or all of the content. You may not modify, sell, or create derivative works. Any other use or disclosure of the information than as may be expressly stated, either gratuitous or commercial basis, is strictly prohibited. Users shall use adequate procedures to keep the Platform Content in a safe and secure manner and protected from unauthorised access or use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of the Platform Content must always be acknowledged. You must not share or use any part of the Platform Content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Platform in breach of these Terms, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

17.3.        Trade marks: The JCB logo and the name JCB are registered trade marks of the Company or its group entities. You are prohibited from using, downloading permanently, copying or distributing them in any way without the written permission of the Company.

18.         OTHER IMPORTANT TERMS

18.1.        Termination: The Company shall have a right to terminate the contract under these Terms. We reserve the right to suspend, or terminate your access and use of the Platform and these Terms at our sole and absolute discretion, with or without any reasons, including but not limited to where we are of the view that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms, or anyway otherwise acted unlawfully, or unethically, or where insolvency or liquidation proceedings are initiated against you, or where there is a suspicion of fraud or security breach. Upon such suspension or termination, the User can no longer access or use the Platform. Furthermore, we shall at our sole discretion, delete any User Content, and we will have no liability to you or any third party for doing so.

18.2.        Indemnification: User agrees to indemnify and hold the Company, its group entities, officers, directors, personnel, agents, and other representatives harmless from all losses, liabilities, claims, demands or expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon), asserted against or incurred by us that arise out of, as a result from, or may be payable by virtue of, any act or omission, or any breach, or non-performance of any representation, agreement made or obligation to be performed by the User pursuant to these Terms, your violation of any Applicable Law, or violation of the rights of a third party including the Dealer with whom you may transact with. Upon receipt of a claim by the Company and its indemnified parties which is covered under indemnification, the Company shall promptly notify the User and provide an option to the User to control and drive defence proceedings, and the User shall under no circumstance settle any such claim without prior consent of the Company. Where the User takes charge of the defence proceedings, the Company shall have a right to engage its own counsel at its own cost. Where the User fails to take charge of the defence proceedings, the Company shall proceed with defence or settlement as it deems fit, and all costs and expenses borne by the Company in this regard shall be payable by the User.

18.3.        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.4.        Governing law and dispute resolution: These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. If any dispute arises between the User and the Company in connection with the validity, interpretation, implementation or alleged breach of any provision of these Terms, the the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

18.5.        Force Majeure: The Company is not responsible for any disruption in providing Platform and the Services for any circumstances arising as a result of events beyond control of the Company including but not limited to acts of God, war, insurrection, riots, terrorism, crime, labour shortages including strikes, embargoes, trade restrictions, postal and internet disruptions, digital infrastructure failures, communication disruption, shutdown, take down orders, pandemic, emergency, or other similar events.

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